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Unable to track order. Help!

Morganfletcher
Investigator
Investigator

‎30-11-2020 11:08 AM

Hi I've not used this before however wondering if somebody could help.

I placed an order for an iPhone 12 last week and was sent confirmation emails with a tracking number for DPD and an estimated delivery date of the 27th.

 

I didn't receive my phone on the 27th and the tracking number I have won't work on the DPD website- any help?

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎30-11-2020 12:41 PM

Good Afternoon @Morganfletcher. 

 

Thanks for coming to the community. 

 

Did you receive this notification direct from DPD?

 

Katie 🙂

0 Helpful
Morganfletcher
Investigator
Investigator
In response to Katie_B

‎30-11-2020 12:43 PM

Hi,

No I’ve recieved nothing from DPD. Only communication from EE.

Thanks,

Sent from my iPhone
0 Helpful
Katie_B
EE Community Support Team
In response to Morganfletcher

‎30-11-2020 12:49 PM

Hi, 

 

You will receive tracking information direct from DPD once your phone has been despatched and is ready for delivery. 

 

Katie 🙂

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