Unable to track order. Help!

[Morganfletcher]

Hi I've not used this before however wondering if somebody could help.

I placed an order for an iPhone 12 last week and was sent confirmation emails with a tracking number for DPD and an estimated delivery date of the 27th.

I didn't receive my phone on the 27th and the tracking number I have won't work on the DPD website- any help?

[Katie_B]

Good Afternoon @Morganfletcher. 

Thanks for coming to the community. 

Did you receive this notification direct from DPD?

Katie 🙂

[Morganfletcher]

Hi,

No I’ve recieved nothing from DPD. Only communication from EE.

Thanks,

Sent from my iPhone

[Katie_B]

Hi, 

You will receive tracking information direct from DPD once your phone has been despatched and is ready for delivery. 

Katie 🙂