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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 3285 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 17658 Views
  • 51 replies
  • 65 Helpful

Awaiting confirmation

Hi I was wondering if you can help,  I have been charged my upgrade fee and money as gone out from my account, I have placed an order for my iphone 12 pro max graphite 256gb  I have ordered this on the 27th, but is still saying awaiting confirmation,...

Re activating number

Hello Sir or MadamI wonder if I can use previous UK number? When I check it on my EE online account, it said "need to discuss get in touch to discuss my online account" And I think this number is already existed. I have a sim that hasn't used it for ...

Su20 by Visitor
  • 413 Views
  • 1 replies
  • 0 Helpful

Order stuck on awaiting confirmation for days

Hi, Could someone please explain what’s going on with my order? The order was placed 25/11 & It’s been stuck on awaiting confirmation ever since. I understand there are delays and that’s fine but some sort of update would be much appreciated. 

Aimes05 by Explorer
  • 605 Views
  • 1 replies
  • 0 Helpful

Unable to track order. Help!

Hi I've not used this before however wondering if somebody could help.I placed an order for an iPhone 12 last week and was sent confirmation emails with a tracking number for DPD and an estimated delivery date of the 27th. I didn't receive my phone o...

DPD Delivery text received - phone didn't turn up!

Hi I ordered a Huawei P30 Pro New Edition phone on Friday. Received a text to say DPD delivery would be yesterday between 12-1pm. It didn't turn up. When I click on the tracking link, the DPD website is saying it can't track my parcel status right no...

Flobadob by Visitor
  • 450 Views
  • 1 replies
  • 0 Helpful

iPhone 12 pro max - order tracking

I ordered the iPhone 12 pro max silver last Monday and was told it would be here in 7 working days with a text from DPD the night before but it still hasn’t arrived and I haven’t received a text? I’m wondering when my phone will be shipped out to me ...

Leahb123 by Explorer
  • 455 Views
  • 3 replies
  • 0 Helpful

EE perks

Hi I upgraded to a new phone. I am an nhs worker. I was told to fill out the EE perks form which I did and sent over a picture of my ID card. I verified my email and it says they will get back to me. I haven’t heard anything from EE and I need to giv...

Sanah123 by Explorer
  • 651 Views
  • 4 replies
  • 0 Helpful

Resolved! Iphone

Order iPhone 12pro max its took money out sent an email sayin cofirmed but when I look at estimated delivery time sayin awaiting confirmation 

Reece325 by Contributor
  • 1993 Views
  • 11 replies
  • 4 Helpful

Do I have to use my new phone straight away?

I'm about to upgrade my S9 to the S20 but waiting to put a new radio in the car to use bluetooth (been as though the S20 has no headphone jack for aux). Do I have to activate the S20 as soon as it arrives or will I just pay the contract for it while ...

Hol2509 by Visitor
  • 824 Views
  • 2 replies
  • 0 Helpful

Upgrade iPhone 12 pro max

I have ordered my upgrade online when I first processed the upgrade there was stock of the phone and said dispatched in 1 day. I had a confirmation email but nothing else. The next evening I went to try upgrade again and it allowed me to. It again sa...

Jessxcx by Visitor
  • 563 Views
  • 2 replies
  • 0 Helpful