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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2650 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15525 Views
  • 51 replies
  • 65 Helpful

Screen appears to be double immaged

I have a new S20 I have ported over my old phone and it appears I have an overlay on my main screen of all my old screen apps including the top. I can't get through to EE as a new customer am already disapointed. Any advice?

SIM not provisioned

I have just received a new work phone. The SIM is not provisioned and the phone number is not registered. What do I do next?

Customer Service

I have been calling EE all day to talk about an early upgrade - do not like doing it on line prefer to speak to someone. Been holding for 25 minutes at a time x 4 attempts Apart from 150 is there any other number you can call that will get you access...

JHGemmell by Investigator
  • 401 Views
  • 1 replies
  • 1 Helpful

Resolved! New to ee mobile

Hello I bought a pay monthly sim filled in the form with the PAC code I got from Vodafone as I want to keep my number. Does the number change automatically or do I have to ring you. Put the sim in my new phone and set it up transfed data over from ol...

Vinny64 by Explorer
  • 1660 Views
  • 2 replies
  • 1 Helpful

Sorry, we can't show your order details right now.

This phone was ordered almost a week ago, so there should be some tracking information available.  Nevermind, I now have a Getting Started Badge.  Used the following number in the end 07953 966 250, but it took 31 minutes for someone to answer.  The ...

davoswan by Investigator
  • 579 Views
  • 1 replies
  • 1 Helpful

Delivery

Hi. I ordered a pacific blue iPhone 12 Pro 256gb on 20th November. Tracking says order accepted and in stock but it never updates further. Looks like you don’t want phone calls (poor impression given by a phone company which should pride itself on cu...

NanB58 by Explorer
  • 456 Views
  • 3 replies
  • 0 Helpful

Items as a gift returns

I have just ordered a watch as a gift for my GF.. As this is a Christmas Gift and it will be given after the 14 day returns policy end, is there an extension to the returns policy for this situation? Would I be able to return for whatever reason afte...

Can’t confirm an order

Ordered a sim only package online and received an email order confirmation but was asked to call customer service to discuss. When I called the advisor couldn’t look up the order as needed an xko reference but I didn’t receive one in the email. HELP!...

PwAnim by Explorer
  • 404 Views
  • 1 replies
  • 0 Helpful