Unable to top up my PAYG account

TMSteveDerby
Investigator
Investigator

‎10-09-2021 12:54 AM

i haven’t been able to top up my PAYG account for months now. Having to rely on WhatsApp. Every time I try to use the app or website I get a message saying MyEE is not available. I’ve tried to pay via text using the CR keyword with no luck for any of my credit/debit cards. I’ve even tried to re-register a card but keep getting the My EE not available message. Anyone know how I can get this sorted out?

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎10-09-2021 03:00 AM

Try using Fast Top Up online with a UK bank card.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
TMSteveDerby
Investigator
Investigator
In response to XRaySpeX

‎12-09-2021 01:54 AM

Thanks for the suggestion & willingness to help.

I tried to follow your suggestion but for some reason, the function wouldn’t work.

I got all the way through the process but I got a message saying I couldn’t top up my number.

Honestly speaking, it’s like my number has been targeted because I hardly ever top up.

I’ve had many text messages warning me I could lose my number unless I start to use it more often.

Anyway, I finally decided enough was enough, asked for my PAC and transferred to another provider and took out a monthly contract.

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