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11-09-2021 03:48 PM
I'm within 45days of end of contract but it's not letting me upgrade and says I can't upgrade yet. Do I have to wait til the end of my contract?
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11-09-2021 10:28 PM
@Edk1989 it sounds like you have an account issue, I recommend you call customer services to get this resolved.
11-09-2021 04:58 PM
@Edk1989 Text UP to 150 and you’ll get the date when you can upgrade. What does your account say ? And yes you can upgrade when your within 45 days of your minimum contract period.
11-09-2021 05:11 PM
I keep texting that but keeps saying we cannot process your request. My contract ends on 23rd October. On my ee it says sorry not eligible to upgrade. But I'm within the 45days.
11-09-2021 10:28 PM
@Edk1989 it sounds like you have an account issue, I recommend you call customer services to get this resolved.
11-09-2021 11:04 PM
Will do thank you very much. Will call on Monday and let you know. Thank you loads