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Unable to add Apple Watch plan

Lukeknee
Investigator
Investigator

Has anyone else had the problem this week trying to add Apple Watch plan to there account it is saying I am unable to as I’m not on an eligible plan

phoned up for support but they haven’t been able to fix anyone have any advised 

26 REPLIES 26

I have just been able to do it! It said it may take four hours to activate. 

sooz_anuk
Investigator
Investigator

I have tried to set up my plan several times yesterday and keep getting the same messages. Spoke to technical today who advised to unpair & start again. Still not working. EE is saying 'you are not the account holder'. This is very frustrating. I think they know they have an issue but are stalling everyone. EE, pull your socks up! I only switched to EE as they support the cellular apple watch, well I'm not sure they do it very well.

Katie_B
EE Community Support Team

Hi @sooz_anuk.

 

Thanks for coming to the community and making us aware. 

 

Have you notified our technical care team that the latest advice has not worked?

 

Katie 🙂

3 times.
Katie_B
EE Community Support Team

Thanks for confirming @sooz_anuk

 

What was the last advice provided?

 

Katie.

I’m having the same problem spoke to someone over chat twice who told me it was an error my side and I need to unpair and pair again. I have done this 6 times. Called today and was told the my ee site has an error and looking to resolve this by September 10th! I keep getting a 007 code but agent said I shouldn’t have any problems at all adding a new line so it’s a waiting game. 

Well there is light on the horizon. I had the exact same issue and wasn’t getting anywhere. In a last ditched attempt to get my mobile data plan working I emailed the EE contact I had spoken with when I called about my SIM card delivery. He called me back immediately. After explaining my frustration he put me through to someone in the technical department who informed me that the previous advice I was given during 3 calls (primarily pair/unpair) to the technical department was incorrect. He then took some details from me & manually set up the mobile data plan. He said it takes about 4 hours to set up so he arranged to call me back in 4 hours. He called back 3 hours later and everything was set up. 2 minutes later I then had a call from the guy that I originally email to check that I was all sorted.

The guy I originally contacted was David ******* The tech guy was called Geffen. They were both a breath of fresh air after going through the pairing/unpairing scenario so many times in one week. My email was sent at about 5pm last Friday and all was done and dusted by 9pm so it may be better to contact EE in the evening as they seem to be getting high call rates during the day. When you get in touch with EE again please tell them my experience and they may get you the right help. Good Luck

 

[mod edit: employee details removed from the forum]