Unable to add Apple Watch plan

[Lukeknee]

Has anyone else had the problem this week trying to add Apple Watch plan to there account it is saying I am unable to as I’m not on an eligible plan

phoned up for support but they haven’t been able to fix anyone have any advised 

[Lukeknee]

Waiting for someone to call back tomorrow after today call back which didn’t even happen not looking very likely to ever solve this problem


xxxx xxxxxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

[Leanne_T]

I am very sorry to hear this @Lukeknee

Have you called today and been advised the team will call you tomorrow?

Leanne.

[Lukeknee]

Yes after being told I would get a call back between 10-11 and no one did 

[Leanne_T]

I see @Lukeknee

Please let me know how it goes tomorrow.

Hope this is sorted soon for you.

Leanne.

[shpoople]

Yes! I am having the same issue. I spoke to somebody at EE saying that this problem had affected around half of the accounts and that they were working on it and it should be solved by the end of this week. 

[DunniMan]

doesn’t seam to have been fixed yet, my son tried to sort out his new series 5 and there is nothing on My EE to enable you to sync it to you plan.

[Lukeknee]

Has he tried to pair using the Apple Watch page on his phone I got mine fixed now from ee have to change some network setting

[shpoople]

I spoke to someone else and apparently they are still working on it and it will be sorted by 18th of August, so, fingers crossed! 

[Jane-M]

I tried today .. said I was on the wrong plan , said I needed a pay as you go sim plan ! 

[Katie_B]

Hi @Jane-M. 

Thanks for coming to the community and flagging this with us. 

At what stage do you receive this error?

Have you been able to speak with our customer care team who can help add this for you?

Speak soon, 

Katie.