Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2975 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16191 Views
  • 51 replies
  • 65 Helpful

Unable to add Apple Watch plan

Has anyone else had the problem this week trying to add Apple Watch plan to there account it is saying I am unable to as I’m not on an eligible planphoned up for support but they haven’t been able to fix anyone have any advised 

Lukeknee by Investigator
  • 3335 Views
  • 26 replies
  • 1 Helpful

Haven’t received sim??

I ordered a pay as you go SIM card 6 days ago. I paid online & received confirmation email but haven’t heard anything since?? I don’t have a working phone to call customer services.... 

Halesbb02 by Investigator
  • 875 Views
  • 1 replies
  • 0 Helpful

Resolved! Number transfer to EE from Vodafone

I submitted the online form to request my number to be switched to my new contract with EE from Vodafone.I have not received the confirmation email. How do I know if the request is being processed?

paulsl by Explorer
  • 2043 Views
  • 1 replies
  • 0 Helpful

Order dispatch

I order iPhone 11 Pro max, told it will be dispatched and I will have delivery today. Had no email or texts as advised in email from EE 

Sulky by Explorer
  • 509 Views
  • 3 replies
  • 0 Helpful

Upgrades

Hi i was wondering my phone contract is up for early up grade i want to keep phone would i be able to early up grade to a sim only contract?

JC2611 by Investigator
  • 548 Views
  • 1 replies
  • 0 Helpful

Still waiting for order delivery date

I ordered a new phone (upgrade) 5 days ago. Order confirmed by email but no delivery date sent and no tracking information available. Can somebody help please? Thanks

alcol22 by Visitor
  • 437 Views
  • 1 replies
  • 0 Helpful

NO DELIVERY UPDATE

25th August I upgraded online to an iPhone 11 ‘good as new’.  I’ve yet to receive any Update on my orders expected delivery? When I try to track it there is no tracking info available.. xkoXXXXXXXXX .   How long does this usually take? Had I of known...

ALB93 by Visitor
  • 414 Views
  • 1 replies
  • 0 Helpful

Wrong delivery address

Hello, I’ve arranged a delivery for an upgrade however I have entered my old address by accident. Please can you let me know how to amend the address. Many thanks Tom

Activate my sim

Had my new sim but can’t activate it can anyone help 

Jones8808 by Investigator
  • 5726 Views
  • 6 replies
  • 2 Helpful

Sim card not provisioned

I have 2 phones on my account and switched the sim cards; one handset has been stolen, reported and blocked. A few hours later, the sim card on the other handset (originally associated with the stolen phone) stopped working and the handset displayed ...

aget6071 by Explorer
  • 643 Views
  • 1 replies
  • 0 Helpful