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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2646 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15495 Views
  • 51 replies
  • 65 Helpful

Positive fee

I would like to send personal feedback to Graham who works in the Darlington office, today (29.08) i called in regards to my overdue payment and a complication with two contracts running side by side. He was a total diamond from the start, nothing wa...

corinnew by Visitor
  • 684 Views
  • 1 replies
  • 1 Helpful

Mifi saying password is wrong

My mifi won't connect to any device, consistently saying the password is incorrect. Can anyone advise pls? 

ecn1 by Visitor
  • 1742 Views
  • 1 replies
  • 1 Helpful

Unable to add Apple Watch plan

Has anyone else had the problem this week trying to add Apple Watch plan to there account it is saying I am unable to as I’m not on an eligible planphoned up for support but they haven’t been able to fix anyone have any advised 

Lukeknee by Investigator
  • 3101 Views
  • 26 replies
  • 1 Helpful

Haven’t received sim??

I ordered a pay as you go SIM card 6 days ago. I paid online & received confirmation email but haven’t heard anything since?? I don’t have a working phone to call customer services.... 

Halesbb02 by Investigator
  • 855 Views
  • 1 replies
  • 0 Helpful

Resolved! Number transfer to EE from Vodafone

I submitted the online form to request my number to be switched to my new contract with EE from Vodafone.I have not received the confirmation email. How do I know if the request is being processed?

paulsl by Explorer
  • 2029 Views
  • 1 replies
  • 0 Helpful

Order dispatch

I order iPhone 11 Pro max, told it will be dispatched and I will have delivery today. Had no email or texts as advised in email from EE 

Sulky by Explorer
  • 497 Views
  • 3 replies
  • 0 Helpful

Upgrades

Hi i was wondering my phone contract is up for early up grade i want to keep phone would i be able to early up grade to a sim only contract?

JC2611 by Investigator
  • 541 Views
  • 1 replies
  • 0 Helpful

Still waiting for order delivery date

I ordered a new phone (upgrade) 5 days ago. Order confirmed by email but no delivery date sent and no tracking information available. Can somebody help please? Thanks

alcol22 by Visitor
  • 436 Views
  • 1 replies
  • 0 Helpful

NO DELIVERY UPDATE

25th August I upgraded online to an iPhone 11 ‘good as new’.  I’ve yet to receive any Update on my orders expected delivery? When I try to track it there is no tracking info available.. xkoXXXXXXXXX .   How long does this usually take? Had I of known...

ALB93 by Visitor
  • 406 Views
  • 1 replies
  • 0 Helpful

Wrong delivery address

Hello, I’ve arranged a delivery for an upgrade however I have entered my old address by accident. Please can you let me know how to amend the address. Many thanks Tom