Transferring number to new contract (same provider) not an upgrade

JenNeed
Explorer

‎31-07-2020 01:12 PM

I have just bought a new phone with a new contract but still with EE. I didn’t upgrade as I found a better deal elsewhere. How do you transfer your number from your old contract to your new contract with the same provider when you haven’t upgraded? 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎31-07-2020 01:13 PM

@JenNeed : EE won't port nos between contracts. So you need to 1st port your existing no to another network's PAYG using a PAC from EE & then in reverse port it back to your new contract. This will also have the effect of cancelling your old contract.

You could alternatively "upgrade" your old contract to PAYG & then ask EE to transfer the no to your new contract.

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chistery
EE Community Star
EE Community Star

‎31-07-2020 01:14 PM

Hi @JenNeed 

 

You will need to PAC out to another network PAYG plan, then once that's working, PAC back to EE to your new number.

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