Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Transferring data

Liam19951
Visitor

‎20-09-2021 09:18 PM

I'm trying to transfer all my data from Huaweip20 to a Samsung galaxy a52s via smart switch. It gets to 10% complete then says my old phone has lost connection, can anyone help? 

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎20-09-2021 10:52 PM

Hi @Liam19951 

 

How are you connecting the two phones?

0 Helpful
Northerner
EE Community Star
EE Community Star

‎21-09-2021 06:48 AM

Hi @Liam19951 

 

You are better off backing up to your Google account and then downloading to your new device.

 

Huawei devices don't work well with smart switch I've found. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful