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HUAWEI B535 + Google WiFi - no internet

MROB1974
Established Contributor
Established Contributor

‎19-09-2021 05:33 PM

After having about all I can take with the original Alcatel EE 4G router, I recently bought a B535 . The speeds and stability vs the original device are superb stand along, but there is one major issue . 

I have my Alcatel 4G modem/router connected via Ethernet to my Google WiFi mesh network and it all plays nicely, albeit slowly . When I switch over to the new B535 the Google network says it’s receiving no internet from the B535. I’ve trawled the net trying to find a solution but no luck . 

Has anyone had similar issues with their setups ? I think the new v2 EE router is also HUAWEI.

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎20-09-2021 09:13 AM

Hi @MROB1974

 

Have you tried resetting the router to see if that makes any difference?


Chris

0 Helpful
MROB1974
Established Contributor
Established Contributor
In response to Christopher_G

‎20-09-2021 05:51 PM

I actually reset the Google Wifi primary puck and it worked. Would have thought the Google primary hub wouldn't care about a change as to where it was getting its "internet juice" from.......appears it does.

 

All seemed to be working now and not touching a thing as its all very temperamental! 

 

Thx

0 Helpful
Leanne_T
EE Community Support Team
In response to MROB1974

‎21-09-2021 07:41 AM

Hi @MROB1974

 

Thanks for coming back and letting us know 🙂

 

Leanne.

0 Helpful