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Transfer number form filled in but no confirmation

LisaP92
Visitor

‎28-08-2020 08:33 AM

Hi,

 

I filled out a form to transfer my old number to EE with the PAC code etc. I definitely completed the form as I got a message on screen telling me it was complete and that I would receive a confirmation email. However I haven’t received an email- should I complete the form again?

 

thanks,

lisa

0 Helpful
5 REPLIES 5
Fatboy71
Ace Contributor
Ace Contributor

‎28-08-2020 08:42 AM

I would not complete the form again.

 

Usually you get a couple of texts. The first is to let you know when the transfer has started.

 

And the second is to let you know when it has finished.

 

Bear in mind that with the bank holiday, it will probably be Tuesday at the earliest that the number transfer will happen.

Padwar79
Explorer

‎10-09-2020 10:38 PM

Did it actually happen as the same has happened to me?! 

0 Helpful
Jon_K
Former EE Employee
In response to Padwar79

‎11-09-2020 08:09 AM

Hi @Padwar79.

 

Welcome to the community.

 

When did you complete the form?

 

If you'd like to check the current status of your port, our Customer Care team will be able to access your account and help you with this.

 

Jon

0 Helpful
Padwar79
Explorer
In response to Jon_K

‎11-09-2020 10:18 AM

Everything is good, it transfered today 11.09.20 😀

0 Helpful
Jon_K
Former EE Employee
In response to Padwar79

‎11-09-2020 10:22 AM

That's great, thanks for letting us know, @Padwar79 🙂

0 Helpful