Solved: activate my telephone number - The EE Community

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Dear all,

Hope this email suits you well.

I brief explain that I ve been using this number xxxxxxxxxxxxx for nearly one year and half.

After London lockdown I had to come back to my country, Spain, until the situation gets better.

My instagram account has been set with xxxxxxxxxxx which is the number Ive been using since I moved to London. Once Came to spain, I decided to finish my countract with EE until I come back to London for work.

I have received an message this afternoon that my instagram accounts has been stop as I need to verify my identity. In that message said that they will send an confirmation code in order to confirm my identity.

As you can see, that number has been inabilitated for a while as I decided to stop the contract for a while.

could you please tell me if you are available to activated my account so I can quick do a top up so I can received that coded? or if you have access, could you please transfer me the code I need to verify account?

Please be informed that I have sent an message also to support@instagram.com to inform the situation.

Hope you have great day ahead.

Sincerelly,

Miossotty

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

1 SOLUTION

Accepted Solutions

Firstly you've posted your mobile number on a public internet forum, which is an open invitation for spammers to contact you - I'd suggest you edit those out pronto.

I presume your mobile number is a PAYG one - those are subject to the hibernation policy which is explained in the linked EE help page.

Whether you are able to reactivate your number depends on how long since you last made a chargeable action. I recommend a read of the article I have linked to, which explains the timescales and actions required.

If it's been longer than 273 days since you last used the device, then your number has been irretrievably lost.

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2 REPLIES 2

Firstly you've posted your mobile number on a public internet forum, which is an open invitation for spammers to contact you - I'd suggest you edit those out pronto.

I presume your mobile number is a PAYG one - those are subject to the hibernation policy which is explained in the linked EE help page.

Whether you are able to reactivate your number depends on how long since you last made a chargeable action. I recommend a read of the article I have linked to, which explains the timescales and actions required.

If it's been longer than 273 days since you last used the device, then your number has been irretrievably lost.

Morning @mtc925

Thanks for posting on the community 🙂

Was the number on a pay as you go or pay monthly account?

When was the last time you used the SIM?

Thanks 🙂

Leanne.