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Transfer from O2 to EE

Frank47
Investigator
Investigator

‎10-06-2020 10:36 PM

Hi all, I've just taken out a new contract on 6th june and was waiting on number being transferred, rang yesterday was told itll be another day. Rang this evening and have been told itll transfer on the 6th July because I used the online option to submit my PAC code ! Anyone else have this issue and waited that long? I'm seriously thinking of cancelling the contract. TIA

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4 REPLIES 4
Profile closed
Not applicable

‎10-06-2020 10:56 PM - edited ‎10-06-2020 10:56 PM

Hi @Frank47 

 

Welcome to the EE Community,

 

I would contact customer services again to verify when your number will be moving as a PAC code is only valid for 30 days.

 

Thanks,

 

David.

XRaySpeX
EE Community Star
EE Community Star

‎10-06-2020 11:08 PM

That's ridiculous to be told that. Maybe they were confusing it with the PAC validity period. Nos. are ported usually the next working day or 2 at the most.

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Frank47
Investigator
Investigator
In response to Profile closed

‎11-06-2020 09:54 PM

Thanks David for reply 

EE rang me this evening and couldnt explain why it would take so long as it should only take 1-2 days but couldnt help. Might try one last time for luck tomorrow lol

Frank47
Investigator
Investigator
In response to XRaySpeX

‎11-06-2020 09:56 PM

I know ! Disappointing, I did say I was going to have to think about cancelling but no joy 

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