Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2967 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16163 Views
  • 51 replies
  • 65 Helpful

Setting up Multi Sim - just swapped over to EE

Guys, hopefully you can help Just received my new EE multi SIMMy EE set up and can see both SIM numbers and accounts on here. How do I set up my iPhone 11 to see both sims I did not receive a QR code with my package that hit the doormat. Cheers in ad...

Samsung galaxy watch active 2 LTE

hi I purchased the samsung active watch 2 LTE  and it is unable to connect to 4g?  Can someone please advise how to get this resolved ?

Kelsbels by Investigator
  • 1390 Views
  • 5 replies
  • 0 Helpful

Gaining access to an old phone number.

I don't expect this will be possible but going to ask. I used to have an account with EE. I closed that account years ago and moved to a different network and got a new number.Long story short, I need access to that old number. Would it be possible t...

Gimpxxxx by Visitor
  • 1489 Views
  • 1 replies
  • 1 Helpful

Upgrade

Hello I upgrade this evening early. It went through and I was got an email with the details. However I’ve realised that I’ve picked the wrong phone. I want the exact same Apple iPhone 11 Pro but the pro max. Is there any way I could change this it wa...

Samiieee by Visitor
  • 490 Views
  • 2 replies
  • 0 Helpful

Transfer from O2 to EE

Hi all, I've just taken out a new contract on 6th june and was waiting on number being transferred, rang yesterday was told itll be another day. Rang this evening and have been told itll transfer on the 6th July because I used the online option to su...

Frank47 by Investigator
  • 789 Views
  • 4 replies
  • 4 Helpful

Plan Upgrade

I've upgraded my plan, but have now received an email telling me I have been send a new SIM.  I wanted to just keep old sim and number and swap my plan.  

Resolved! Faulty Powerbeats pro

Hi, I received my Powerbeats Pro today, unfortunately they cannot be discovered by any device. I got in touch with Apple Support, I've done all the steps they asked me to do, and at the end I've been told to contact EE and get them replaced.  Who sho...

Bolek001 by Explorer
  • 1934 Views
  • 1 replies
  • 1 Helpful

sim card transfer

I have three phones from EE with PAYG sims all unlocked. My main phone has failed , I have tried to put the sim in another phone . Messages include "insert Sim "  and "invalid sim ". This phone is mainly business  for incoming calls . Can it be done

rltjames by Visitor
  • 464 Views
  • 1 replies
  • 0 Helpful

new sim not working

As the title says. I ordered the new samsung s20 ultra with a new sim card. Phone working but not the sim> Stating sim 1 not provisioned. I have rang 150 today and they stated its because the sim wasnt activated. It still hasnt come back to normal, I...

I bought a new phone for my son, a PAYG Samsung A51.

I bought a new phone for my son, a PAYG Samsung A51. He was already an EE PAYG customer.My question is, how can he keep his number but use the PAYG Pack that came with the phone, as there's more value for money when topping-up with the new pack?The n...

Clegy_ by Investigator
  • 716 Views
  • 1 replies
  • 0 Helpful