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Plan Upgrade

The_Camping_Cat
Explorer

‎11-06-2020 08:11 PM

I've upgraded my plan, but have now received an email telling me I have been send a new SIM.  I wanted to just keep old sim and number and swap my plan.  

0 Helpful
3 REPLIES 3
Profile closed
Not applicable

‎11-06-2020 08:14 PM

Hi @The_Camping_Cat 

 

Welcoke to the EE Community,

 

If your current sim works OK then you can continue to use your current sim.

 

Thanks,

 

David.

0 Helpful
The_Camping_Cat
Explorer
In response to Profile closed

‎11-06-2020 08:16 PM

Thanks David.  So how do I tell them this.  I've been on chat for 2 hours but its so busy, i keep getting kicked off.  At the moment, it looks like I have two plans running simultaneously,  and I'll be paying for both!!

0 Helpful
Profile closed
Not applicable
In response to The_Camping_Cat

‎11-06-2020 08:17 PM

@The_Camping_Cat if you call freephone 0800 317 720 you will be able to get through to a customer service advisor.

0 Helpful