Plan Upgrade

[The_Camping_Cat]

I've upgraded my plan, but have now received an email telling me I have been send a new SIM.  I wanted to just keep old sim and number and swap my plan.  

[Profile closed]

Hi @The_Camping_Cat 

Welcoke to the EE Community,

If your current sim works OK then you can continue to use your current sim.

Thanks,

David.

[The_Camping_Cat]

Thanks David.  So how do I tell them this.  I've been on chat for 2 hours but its so busy, i keep getting kicked off.  At the moment, it looks like I have two plans running simultaneously,  and I'll be paying for both!!

[Profile closed]

@The_Camping_Cat if you call freephone 0800 317 720 you will be able to get through to a customer service advisor.