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Samiieee
Visitor

‎12-06-2020 12:38 AM

Hello I upgrade this evening early. It went through and I was got an email with the details. However I’ve realised that I’ve picked the wrong phone. I want the exact same Apple iPhone 11 Pro but the pro max. Is there any way I could change this it was placed online and hasn’t been dispatched as of yet as I only placed the order tonight. Thank you. 

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‎12-06-2020 12:51 AM

Hi @Samiieee 

 

Welcome to the EE Community,

 

If you call 0800 317 720 from 8AM hopefully they will be able to process a cancellation on your current order and then get a order processed for the correct device.

 

Thanks,

 

David.

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XRaySpeX
EE Community Star
EE Community Star

‎12-06-2020 12:52 AM

@Samiieee : If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. You may then re-order the model you want. If you ordered in-store you have no such "change-of-mind" right of return.

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