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Trade in

Helen102
Investigator
Investigator

‎29-01-2021 07:02 PM

I have just received my new Samsung S21 ultra and as part of my plan I need to trade in my Samsung Galaxy S10 plus but I haven't been sent a pre paid envelope to send it back or where it needs to go back too 

 

Many thanks 

Helen

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎29-01-2021 07:25 PM

@Helen102   You’ll have to wait for it to arrive it doesn’t come with the new handset. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Steven55
Contributor
Contributor

‎30-01-2021 03:00 PM

I had a message within an hour of activation from ee saying that a returns bag was on its way and needs to be sent back by 13th February. 

0 Helpful
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