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29-01-2021 07:02 PM
I have just received my new Samsung S21 ultra and as part of my plan I need to trade in my Samsung Galaxy S10 plus but I haven't been sent a pre paid envelope to send it back or where it needs to go back too
Many thanks
Helen
29-01-2021 07:25 PM
@Helen102 You’ll have to wait for it to arrive it doesn’t come with the new handset.
30-01-2021 03:00 PM
I had a message within an hour of activation from ee saying that a returns bag was on its way and needs to be sent back by 13th February.
