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Plusnet email stopped working on EE 4G Network

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Hazel74
Established Contributor
Established Contributor

‎30-01-2021 11:52 AM

I have Plusnet Broadband and also EE 4G. 

 

So my Plusnet email suddenly stops sending outgoing emails on EE 4G from yesterday afternoon.  If I change back to Plusnet Broadband, it goes through.  This happens on both Outlook 2007 on my laptop and on my Samsung Mobile phone.

 

I phoned EE and they checked me out for IP address being blacklisted and they said no.  I was then cut off and can't get back through 😞

 

Anybody else having this problem?  I have played around with port numbers to no avail. 

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XRaySpeX
Grand Master
Grand Master
In response to Hazel74

‎30-01-2021 01:30 PM

Port 25 is insecure & may only be used when connecting over PN BB.

 

What encryption did you have with Port 587?

 

Use either:

  • Port 587 with STARTTLS. or
  • if you can't do that, Port 465 with SSL/TLS.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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Kirigaya_Kazuto
Star Contributor
Star Contributor

‎30-01-2021 12:02 PM - edited ‎30-01-2021 12:04 PM

Does web access work? 

outlook 2007 is very old. I would recommend you upgrade to a newer version and retry

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Hazel74
Established Contributor
Established Contributor
In response to Kirigaya_Kazuto

‎30-01-2021 12:15 PM

Nothing work with Outlook 2007. 

 

The problem is with my mobile too, and its brand new.

 

Yes web access works, this is purely an email problem affecting Plusnet and EE.

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Kirigaya_Kazuto
Star Contributor
Star Contributor
In response to Hazel74

‎30-01-2021 01:03 PM

No, I mean if you log in to Plusnet web mail - does it work from there?

 

Does the email leave your outbox? Do you get an NDR

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XRaySpeX
Grand Master
Grand Master
In response to Hazel74

‎30-01-2021 01:08 PM - edited ‎30-01-2021 01:34 PM

OL 2007 isn't behind this problem.

 

What have you put as the Outgoing Server settings (all of them) in your email client obscuring your name?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Hazel74
Established Contributor
Established Contributor
In response to Kirigaya_Kazuto

‎30-01-2021 01:15 PM

I was able to send test emails from Plusnet webmail this morning, however they have not appeared in the Sent items.  To be honest I don't think webmail is functioning properly, but that just might be a symptom of the slow broadband (why we are moving to EE 4G).

 

Sorry I am not sure what NDR is?

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Hazel74
Established Contributor
Established Contributor
In response to XRaySpeX

‎30-01-2021 01:18 PM

Outgoing settings are:

 

relay.plus.net

 

Outgoing port: 25, encryption None.

 

I have tried fiddling around with the ports as per various suggestions to no avail.  I have changed the Out going port to 587 but that did not work. 

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XRaySpeX
Grand Master
Grand Master
In response to Hazel74

‎30-01-2021 01:19 PM - edited ‎30-01-2021 01:21 PM

NDR = Non-Delivery Report, commonly known as a "bounce".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Go to solution
XRaySpeX
Grand Master
Grand Master
In response to Hazel74

‎30-01-2021 01:30 PM

Port 25 is insecure & may only be used when connecting over PN BB.

 

What encryption did you have with Port 587?

 

Use either:

  • Port 587 with STARTTLS. or
  • if you can't do that, Port 465 with SSL/TLS.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Hazel74
Established Contributor
Established Contributor
In response to XRaySpeX

‎30-01-2021 01:31 PM

Not getting those.  The emails are delivered.  The emails sent when I am on Plusnet Broadband and won't send on EE4G.  They were sending up until around 4pm yesterday afternoon.  Plusnet say they know of no issue that would cause this. 

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