Trade in question

[Stacey661]

I traded in my phone with my upgrade brightstar have recieved phone this was thursday ive asked for an update they told me contact ee , ive done all that but no help i need to know how long it takes for them to credit the money

[Chris_B]

@Stacey661 If they received your device today (Thursday) it doesn’t mean it’s been looked (

processed) they’ve only received it. 

it’ll take around 3-5 days before you’ll receive payment. 

[Stacey661]

They recieved it last thursday sorry not today

[Jon_K]

Hi @Stacey661.

Welcome to the community.

If you don't receive anything today, I'd recommend getting back in touch with Brightstar on Monday to see if they have an update on this.

Jon