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29-04-2021 06:48 PM
I traded in my phone with my upgrade brightstar have recieved phone this was thursday ive asked for an update they told me contact ee , ive done all that but no help i need to know how long it takes for them to credit the money
29-04-2021 08:24 PM
@Stacey661 If they received your device today (Thursday) it doesn’t mean it’s been looked (
processed) they’ve only received it.
it’ll take around 3-5 days before you’ll receive payment.
29-04-2021 08:26 PM
They recieved it last thursday sorry not today
30-04-2021 08:30 AM
Hi @Stacey661.
Welcome to the community.
If you don't receive anything today, I'd recommend getting back in touch with Brightstar on Monday to see if they have an update on this.
Jon
