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Trade in offer

leevtec
Investigator
Investigator

‎22-09-2021 10:00 PM

I am looking to upgrade my phone to another Samsung, and all the phones have the trade in your old phone for £500 off, But the offer lists a number of eligible phones and states ANY condition, but when you click though it asks you to tick a box for the Apple offer, and in working condition, this is contradictory to the initial panel which states any   therefore would a note 9 which powers on but has a cracked and bled screen be acceptable 

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎22-09-2021 10:49 PM

Hi @leevtec 

 

The trade in terms and conditions are here:. 

 

https://ee.co.uk/help/help-new/terms-and-conditions/additional-services/trade-in

 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
leevtec
Investigator
Investigator

‎23-09-2021 10:36 AM

Thanks for that, the terms and conditions do not equate to this being an Any condition phone and as such should remove it from the wording as this is misleading and ambiguous at best... and as a side...they are offering the same phone, terms and conditions without a trade in 

 

0 Helpful
Leanne_T
EE Community Support Team
In response to leevtec

‎23-09-2021 01:40 PM

Hi there @leevtec

 

Thanks for coming to the community. 

 

If you get in touch with our Mobile Care team they will help you with your upgrade and the trade in. 

 

Thanks 🙂

 

Leanne.

0 Helpful