Hi I sent my phone back for trade in and sent this via Royal Mail Special Delivery as it was for the samsung £650 trade in offer, they received my package on the 23rd but I have heard nothing from them. I am concerned that I will be billed the £650 on Sunday when the deadline runs out even though they have the phone. I can't contact them as they are closed until monday now. Can anyone help?
You've answere your own question. If they are closed then not much can happen. If you have evidence they've received your device then I wouldn't worry unless you know the device isn't in the condition you said it was when returned.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
You've answere your own question. If they are closed then not much can happen. If you have evidence they've received your device then I wouldn't worry unless you know the device isn't in the condition you said it was when returned.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
I guess you're right and I didn't think of it like that, that's eased my mind a bit.
The device has a cracked back - but that shouldn't matter as with the current trade in offer it is any condition accepted regardless of working etc confirmed this with an EE store before taking up the offer 🙂
Experience is the same Brightstar said the package was empty on receipt it took them 3 weeks to find the package now they want 650 off me although I had the proof of postage weight etc
Seems to be what a lot of people are saying on here, empty packages, damaged devices etc. Luckily I have everything from posting incase they try the same with me. They've not tried adding a charge yet but I guess we will see tomorrow when they open.
Hopefully EE are willing to help if any issues do arrise.
Did you get the full value they've promised you? I will be trading my S9+ too for S21 with a value of 500£. I hope it's legit and not like after receiving they will say this and that.
Yeah they never questioned it and mine had a cracked back glass too,
I think it's Samsungs promotion so they can't change the pricing as there's only one "grade" for the promotion and that's "any condition" they don't give you multiple options like a normal trade it,
