Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Trade in Discount

andyc37
Visitor

‎15-11-2021 07:18 PM

I recently traded in my old iPhone for a new one that gave me £15 a month off of my monthly bill. Looking at account it says my first bill to come out will be £57 rather than the £42 agreed in the store. Is this usual and EE will only take the correct amount?

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎15-11-2021 09:45 PM

@andyc37  this is normal as you need to pay the difference from when you first got the device to your first bill for the following month.     

say you got the device on the 20th and your bill is produced on the 30th  as that’s your billing date you need to pay the 10 days to the 30th and also for the following month as you pay pro rata. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.