Tracking

[Mizutani_100]

I ordered a SIM to change from Tesco mobile to EE on the 1st June and the confirmation email I received said it would be dispatched within a day and I would receive confirmation. It’s been 3 days since then and I’ve still heard nothing and when I try tracking, it says the order is not available.

[Chris_B]

@Mizutani_100  SIM cards are sent out via Royal Mail so there is no tracking information. 

[Mizutani_100]

So is there any way to know when my SIM will arrive?


Sent from Yahoo Mail for iPhone

[Katie_B]

Good Afternoon @Mizutani_100.

Welcome to EE. 

When did you order this?

SIM deliveries can take 3-5 days. 

Katie 🙂

[Mizutani_100]

I ordered it the 1st June so therefore it’s now been 3 days since I ordered it.

[Katie_B]

Hi @Mizutani_100. 

I would recommend allowing the full timescale. If you have not received your SIM by day 5 please come back to the community and let me know. 

Take care, 

Katie 🙂

[Katie_B]

Hello @Mizutani_100. 

SIM deliveries can take 3-5 days. 

Katie 🙂

[Mizutani_100]

Hey again, it’s been 8 days since I ordered my SIM, I had an email come through saying it was dispatched but that was 5 days ago today.


Sent from Yahoo Mail for iPhone

[Katie_B]

Hi @Mizutani_100. 

Thanks for getting back to us. 

I have sent you a private message. 

Speak soon, 

Katie 🙂