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Tracking can’t show order details

jxshvfx
Explorer

‎01-12-2021 03:49 PM

Hello I upgraded last evening to a Google Pixel 6 and when I go to track using the order number all it says is Sorry we can’t show order details right now 

0 Helpful
4 REPLIES 4
Katie_B
EE Community Support Team

‎01-12-2021 05:06 PM

Hello @jxshvfx. 

 

Thanks for ordering with us. 

 

What colour did you order?

 

Was it the Google Pixel 6 Pro or the Google Pixel 6?

 

Katie 🙂

0 Helpful
Northerner
Grand Master
Grand Master

‎01-12-2021 06:20 PM

Hi @jxshvfx 

 

If order tracking doesn't work then you need to speak to EE CS on 150 about your order. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
jxshvfx
Explorer
In response to Katie_B

‎01-12-2021 10:12 PM

Pixel 6 in stormy black 

0 Helpful
Leanne_T
EE Community Support Team
In response to jxshvfx

‎02-12-2021 07:47 AM

Hi @jxshvfx

 

Thanks for coming back to us. 

 

If you give us a call on 150, the team will check your order for you and give you an update 🙂

 

Thanks. 

 

Leanne. 

0 Helpful