Tracking can’t show order details

jxshvfx
Explorer

‎01-12-2021 03:49 PM

Hello I upgraded last evening to a Google Pixel 6 and when I go to track using the order number all it says is Sorry we can’t show order details right now 

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4 REPLIES 4
Katie_B
EE Community Support Team

‎01-12-2021 05:06 PM

Hello @jxshvfx. 

 

Thanks for ordering with us. 

 

What colour did you order?

 

Was it the Google Pixel 6 Pro or the Google Pixel 6?

 

Katie 🙂

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Northerner
EE Community Star
EE Community Star

‎01-12-2021 06:20 PM

Hi @jxshvfx 

 

If order tracking doesn't work then you need to speak to EE CS on 150 about your order. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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jxshvfx
Explorer
In response to Katie_B

‎01-12-2021 10:12 PM

Pixel 6 in stormy black 

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Leanne_T
EE Community Support Team
In response to jxshvfx

‎02-12-2021 07:47 AM

Hi @jxshvfx

 

Thanks for coming back to us. 

 

If you give us a call on 150, the team will check your order for you and give you an update 🙂

 

Thanks. 

 

Leanne. 

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