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Track upgrade Order

Meg8
Visitor

‎29-11-2018 05:42 PM

On Monday I ordered an apple upgrade. I've had an email confirming the order, but not heard anything since - and now the online tracker isn't working. Is there a way to check when I'm likely to receive the new phone, or if the order has actually gone through. 

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎29-11-2018 05:52 PM

Hi @Meg8

 

Give CS a call on 150.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Leanne_T
EE Community Support Team

‎30-11-2018 08:13 AM

Good Morning @Meg8

 

Thanks for coming to the community.

 

If you give us a call on 150 as @Northerner has advised the team will be able to get this looked into.

 

You can also speak with our online chat team who can look into your order and provide you with an update.

 

The online chat option is at the bottom of this page.

 

Let me know how you get on 🙂

 

Leanne.

 

 

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