Topped up my phone but won't let me make any calls PAYG and tells me to top up.

[Brownhill2021]

Hi,

I have just topped up my PAYG Iphone i keep in the car for emergencies, I topped up using the EE site and have my credit card registered but when i try using the phone it says out of credit and i need to top up? it says i have £25.00 of calls credit on the site but cannot get it to work?

Any tips most welcome as whats the use in having an emergency phone if its got no credit?.

[XRaySpeX]

@Brownhill2021 : Sounds like it has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Brownhill2021]

I haven't used the phone for more than 12 months as I live alone out in the wilds, I managed to log into my EE account ok but didn't see anything about hibernation. Do you think i will need to create a new account or will EE be able to reset my existing account? Thank you for your help.

[XRaySpeX]

Then it is lost completely. You will need a new SIM with a new number, which you can add to your MyEE.