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06-10-2021 03:56 PM
Hi,
I have just topped up my PAYG Iphone i keep in the car for emergencies, I topped up using the EE site and have my credit card registered but when i try using the phone it says out of credit and i need to top up? it says i have £25.00 of calls credit on the site but cannot get it to work?
Any tips most welcome as whats the use in having an emergency phone if its got no credit?.
06-10-2021 03:59 PM
@Brownhill2021 : Sounds like it has gone into hibernation.
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
06-10-2021 04:21 PM
I haven't used the phone for more than 12 months as I live alone out in the wilds, I managed to log into my EE account ok but didn't see anything about hibernation. Do you think i will need to create a new account or will EE be able to reset my existing account? Thank you for your help.
06-10-2021 04:36 PM - edited 06-10-2021 04:38 PM
Then it is lost completely. You will need a new SIM with a new number, which you can add to your MyEE.