Do you see the discrepancy in the screenshot you posted?
39 MB left, but ZERO credit? I very much doubt anybody can find logic in this.
In other words, what now? Is there something or is there not?
Our own screenshot at the time was one level worse (past tense, as we're beyond this point now). It only offered further top-up, showed "no data" despite being £30 in credit. But this is now water under the bridge.
I begin to feel sorry for you guys that you have to defend such an inconsistent and by any standard, illogical system.
No doubt, you will now argue that one has to buy first (put money on some account), then allocate/use/book/top-up/add an add-on (adding to what?) or any other term that doesn't actually say what it is.
If EE wants to redefine words of the English language, bad enough, but you have to explain this.
Regardless, at the time of our problem, how can there be a system that shows non-plausible things? Has nobody in IT at EE ever heard about plausibility checks in software?
M
