No order delivery date

[abbief98x]

I ordered my phone on Wednesday and I still haven’t received any email to say when my phone will be delivered 

[James_B]

Hi @abbief98x,

Welcome to the EE Community. 🙂

Did you receive a confirmation email after placing your order?

Was the phone you ordered showing as in stock?

Thanks

James

[abbief98x]

Yes I received my confirmation email and it was in stock. 

[James_B]

Thanks @abbief98x

Please get in touch with Customer Care so we can check the status of your order.

James

[abbief98x]

I can’t get through to them on the phone because my number isn’t registered with EE yet until I get my new phone 

[James_B]

Hi @abbief98x,

If you are a new EE customer, please get in touch with our sales team on 0800 956 6000.

Thanks

James

[abbief98x]

I have just called them on this number ‭0800 079 0531‬. They were really helpful, that said that there’s some glitch in the system and the orders are going through but they can’t see it on there end but I was on the phone for 5 mins and they sorted it for me. Hope this helps 

[Winterfell20]

I had the same thing I ordered a phone yesterday and received an email to say it had gone through successfully and that I'd get an dispatched email shortly but so far I've received nothing.  

[James_B]

Hi @Winterfell20,

Welcome to the EE Community. 🙂

You'll receive a text message from DPD with your tracking details as soon as your delivery slot has been confirmed.

Thanks

James

[Winterfell20]

Oh great thanks, will I get a separate email of dispatch for the PS4 I also got?