Top up

[Teric13]

So I have topped up my account money is out my bank but I havent reaceived my top contacted back and they said theyve take it. This happens all the time and I'm sick of it costs a fortune to call them it's a joke anyone know what I can do?

[Leanne_T]

Hi @Teric13

Sorry, there was no information in your post? 

Leanne.

[XRaySpeX]

What does your online MyEE say about your current Pack, allowances & credit? It'll be on the landing or My EE Mobile page.

[Teric13]

[XRaySpeX]

Looks like you don't have a Pack. You musta STOPped it in the past. You are paying for your calls & texts at standard rates directly out of your credit.

What does it say under "Your usage" on that page?

[Teric13]

The top up of 10 has never credited to my account lol show you recent top ups this is ridiculous 

[Teric13]

[Mod edit: Second image rejected as it contained personal information]

[XRaySpeX]

Yes, you are using your credit on texts & calls. I can see 3 texts yesterday in your usage history & there must be more below.

[Teric13]

That is from a previous top up 

Sent from Yahoo Mail on Android

[XRaySpeX]

Your last recorded top-ups were on 11 April. Those texts were made after.

I should tot up all your top-ups in your Top-up History & subtract from them all the charges in your Usage History.

[Christopher_B]

@Teric13

Can I just clarify, have you topped up but the credit hasn't been applied at all? 

Thanks.

Chris.