Text messages

[Kanine_101]

Hi, I'm having some trouble with text messaging. I have offers saying I can get 1,2 or 5 days unlimited data, minutes and texts for £5. I have £5 balance and everytime I message YES it will not send. Please help 

[James_B]

Hi @Kanine_101,

Welcome to the EE Community. 🙂

Are you able to send messages to other numbers successfully?

James

[Kanine_101]

Yes, all the other numbers receive my text messages fine

[James_B]

Hi @Kanine_101,

What error message do you see when trying to reply?

James

[Kanine_101]

"not sent, tap to retry" is all I see

[James_B]

Hi @Kanine_101,

Please get in touch with Customer Care so the team can take a quick look at your account.

They'll be happy to help. 🙂

James