Hi all,
just looking for some advice or to see if anyone else has experienced this ?
I’m currently with T Mobile & have been with them since One 2 One days. I haven’t upgraded for at least 5 years and decided it might be time to give up my unlimited data price plan and move over to EE.
I was given a deal that I decided to go with and once phone was ordered , told it was on back order as it is out of stock and would take up to 7 days to arrive, fine .
The next day I went into an EE store who had the phone in stock but said they couldn’t Upgrade me due to the order pending. I could wait or cancel the order and collect in store once the system allows (up to 5 days). I contacted EE who advised to cancel the phone upgrade over the phone and then see what the new upgrade offer will be in store (they couldn’t match it). I contacted again and was advised that they could change the offer to ‘under consideration’ and would be able to collect in store straight away. This was done , but the system in store stated it hadn’t .
called back and he confirmed he’s now done it and to go and get the phone . So drove back to EE for them to say the orders cancelled but due to a tech issue & migration it will take up to 5 days to fix .
called back and was told there was a work around but the phone will now take up to 14 days to arrive.
has this happened to anyone ?
how soon did this tech issue take to fix ?
is there a higher level than the web chat to push through a complaint ?
it’s been such a big hassle to get the phone, despite there being stock that I can see and touch. I find the system to be so unintelligent I’m appalled .
