The EE Community

WiFi signal issues

Hi, is there an update or even better a solution? Most of my appliances cannot from time to time get a wi fi signal. Alexa however can still work. Mitutoyo

iOS 26 beta rcs

No calls

I can’t receive a single call for some reason and this chat just appears after 24h without access to it.It is very disappointing that I have no email to contact the support team, because I couldn’t call or receive any calls back from the costumer ser...

Flex pay message

Hiya. I have just received a message from 150 saying that I have an upcoming bill of over £900 from Flex Play. I immediately assumed it was spam however the number is genuine and there is no link to click to suggest a phishing scam. I am so confused ...

Apple Music

Evening!So on Sunday I purchased an IPhone through EE finance and I forgot to add the Apple Music 6 month trial which was shown!As it’s a device only, I can’t send a text to 150 to activate it and it isn’t showing up on the EE app. Is there anything ...

Need to delete old accounts from EE.

Hello,I have the following issue, every time I phone EE tech support I have to wait for them to find the right account, when I asked why, they tell me that there are old account that have been closed but still listed on there database, when I asked t...

Business user roaming in turkey

Hi there I wonder if you can help . I am on a business plan and am going to turkey in August . What’s is my cheapest option to be able to use my usual inclusive data please? Many thanks 

EE took money in error and still haven't paid it back

Hi. Has anyone else had money taken from their bank account in error only to be told, more or less, we will pay it back when we want? I had over £300 taken in error over two weeks ago and despite 3 phone calls and now hours on the phone to EE I still...