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Switching from pay as you go

Maddie16
Visitor

‎31-10-2021 05:45 PM

Hello,

 

I’ve been an EE customer for many years and wanted to switch from SIM only to a contract phone, when I tried to receive the discount code by texting SWITCH to 150 it told me I wasn’t eligible which was confusing as I thought after being a customer for so long and always paying my direct debit on time for topping up every month that I would be eligible for a discount? 

thanks 

0 Helpful
2 REPLIES 2
Chris_B
Grand Master
Grand Master

‎31-10-2021 06:13 PM

@Maddie16  It’s not for anyone here to say why your not eligible you have to speak with customer services about that.   

0 Helpful
Christopher_G
EE Community Support Team

‎01-11-2021 08:17 AM

Hi @Maddie16

 

Welcome to the community.

 

I'd recommend following @Chris_B's advice and speak to our Mobile Care team. They'll be able to look into this and find out what's happening.

 

Chris

0 Helpful