Hi, I just topped up £25 and it immediately removed £15 for my current pack. Then i chose the £1 pack as i currently dont need my £15pack and i assumed i will get a refund of the £15. I still have the full benefits but requested the £1 pack to start NOW. How do i get my refund or if not how do i go back to the £15 pack. As it is, it looks like iv just lost £15.
You've thrown away the current £15 pack by starting the £1 pack early by using NOW. That's what NOW is for.
If you think I helped please feel free to hit the "Thumbs Up" button below.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
