Switch OLED Not Received

bravebird100
Explorer

I ordered a switch OLED on add to plan over a week ago and i received my order confirmation and paid my upfront but when i try and track the order it says there was an error?

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@bravebird100  Are you tracking with an order number or a tracking number?  An order number starts with a XKO or XKN you can not track with a order number 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

yeah it does start with XKO. does that mean i just have to wait until something happens?

@bravebird100  The last time I ordered from the add to plan shop I didn’t get a tracking number the item just turned up.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.