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Switch OLED Not Received

bravebird100
Explorer

‎11-11-2021 12:40 PM

I ordered a switch OLED on add to plan over a week ago and i received my order confirmation and paid my upfront but when i try and track the order it says there was an error?

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎11-11-2021 01:22 PM

@bravebird100  Are you tracking with an order number or a tracking number?  An order number starts with a XKO or XKN you can not track with a order number 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
bravebird100
Explorer
In response to Chris_B

‎11-11-2021 01:41 PM

yeah it does start with XKO. does that mean i just have to wait until something happens?

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to bravebird100

‎11-11-2021 02:12 PM

@bravebird100  The last time I ordered from the add to plan shop I didn’t get a tracking number the item just turned up.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful