Stopping a pack using my credit.

[MustardC]

This might be a daft question. I don't want a pack to go on every month, I don't really need it and it would end up being a waste of a fiver. I am almost always on WiFi. What I want to do is just put some credit on the phone so I can make a call in an emergency. Problem is, if I stick a fiver on the phone, the £5 pack I had previous auto swipes the credit and starts a new 30 days (or it did the last time I topped it up)

Can I stop that happening? Basically I just want £5 of credit on the phone that will just sit until I use it. 

[Alex_S]

Hi @MustardC,

Welcome to the community 🙂

You can manage your pay as you go packs and by log in to My EE and go to Menu > Add-ons.

To cancel your pack and stop it starting again next time text STOP PACK to 150.

Alex 🙂

[XRaySpeX · Accepted solution]

All EE PAYG SIMs come primed with a recurring Pack of allowances ready to bought out of your PAYG credit as soon as it is sufficient. Your last top-up went to buy this Pack.

By texting AL to 150 it should show you the Pack you have bought with your credit & how much you have left from your allowances until its expiry date.

Text STOP PACK to 150 before you next top-up & you can use the SIM for calls & texts but not data as normal PAYG at standard per-unit rates paid for out of your standing PAYG credit balance.

To save the SIM going into hibernation due to lack of use, just remember within every 179 days (~ 6 months) to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from any Pack or Add-on you might have.

[MustardC]

Thanks for both replies, that is exactly what I was looking for.

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.