Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Stolen Pixel 3a

GGTI88
Explorer

‎21-01-2021 05:01 PM

I'm thinking of buying a used EE locked Pixel 3a from eBay. I would want to buy an unlock code from EE, but it says they won't give one for a phone reported lost/stolen. What should I do if I buy one, but it's lost/stolen?

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎21-01-2021 06:02 PM

Hi and welcome to the community, @GGTI88

 

Do you mean if the phone has been reported as lost previously, and then sold to you?

 

If a phone is reported lost or stolen to us, it will be blacklisted and not usable.

 

Chris

0 Helpful
GGTI88
Explorer
In response to Christopher_G

‎21-01-2021 06:18 PM

Yes. I mean should I get a refund through PayPal, and then should I send it into EE? I'm not sure.

0 Helpful
Christopher_G
EE Community Support Team
In response to GGTI88

‎21-01-2021 06:22 PM

It may be worth looking into eBay's terms and conditions, @GGTI88

 

They may organise the return to the original seller. All I could say for sure is that it wouldn't be unlocked if it's been reported as lost or stolen previously.


Chris

0 Helpful