Speed is shocking so slow

[Ann1959]

I've just upgraded my package on the 8th June and Internet was fast could stream at 4k and everything then all of a sudden Internet slow again same as my last package im sure its something to do with the exchange or green box I'm connected to I'm providing photos of my speed and bt wholesale checker

[XRaySpeX]

No change there then.

[Ann1959]

yeah no change ive asked my nextdoor neighbor what there internet is like and there getting 15.62 down and 5.82 up and there on sky 

[XRaySpeX]

I'm still waiting for your possible way out 😞 . Pointless asking your neighbour. The issue is with your line & the upgrade done to it. You're dragging this out by not answering my Qs 😞 .

[Ann1959]

what do you need to know im rob speaking to you now anns son maybe i can help you better

[XRaySpeX]

Hi Rob, EE's  speed estimates from MyEE for BB.

[Ann1959]

[XRaySpeX]

Thanks. You should complain to CS that you are not even getting half your Min. Guaranteed D/Load Speed of 24.8 Meg. All you're getting is 10 Meg, much slower than before your upgrade to Smart WiFi with Smart Router. They probably left some cap on during the upgrade & forgot to remove it. EE should look into this urgently & fix it immediately, as this is a contractual promise.

[Ann1959]

Ee engineer came today to check internal wiring and says there is no bridge tap in my house but bt open reach says there is ee now going to contact open reach because its a problem at there end will update when they contact me again

[XRaySpeX]

Whether or not there is a bridge tap there it was there before the upgrade & would have had the same effect on speeds as you haven't really changed your BB product, Fibre BB with Landline. All you've changed is adding EE Smart WiFi within the house.

[Ann1959 · Accepted solution]

openreach engineer attended property found out that they used to be a second telephone socket in house and council (we live In a council house) cut the socket off and plastered the walls, over the wiring and left the original master on the wall to top that off the wiring out side had a small cut in it and the indoor wiring was under the carpet under metal carpet grippers 😞 so openreach openreach replaced the broken bit of wiring outside and renewed the indoor wiring and gave us a new master socket with separate broadband and phone ports now Internet is faster than ever. 👍