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14-09-2021 02:26 PM
Has anyone recieved their headphones yet? It has been 24 days and not heard a peep. When registering for them I got an email stating...
We have successfully received your claim which will be verified within the next 21 days.
I am happy to wait, but the lack of communication is frustrating!
Solved! See the answer below or view the solution in context.
20-09-2021 06:36 PM
Hello @ferreira0406 and @TomDobo.
I have sent you both a private message for more details.
Katie 🙂
22-09-2021 12:33 PM
I'm having the same issue, I got confirmation of the claim 30 days ago.
I chased Sony last week and got a reply saying they were waiting for final validation from EE. I've heard nothing since
22-09-2021 01:01 PM
Hi @Andymorrell
Thanks for posting on the community.
I've sent you a private message for some extra details 🙂
Leanne.
22-09-2021 01:05 PM
I messaged Sony again yesterday and responded to EE with my details so that they could investigate, but not heard anything yet. All very frustrating!
24-09-2021 08:55 AM
Has anyone had any updates from either Sony or EE yet?
24-09-2021 09:00 AM
Morning @ferreira0406
This is being looked into and as long as you have not returned the phone, the gift should be on it's way to you soon 🙂
24-09-2021 09:36 AM
Thanks for the reply, I will wait in eager anticipation.
Just odd that it is taking so long to prove that I still have the phone... I could take a picture if they need!
24-09-2021 10:02 AM
As soon as all checks have been completed, you will be contacted about delivery @ferreira0406
25-09-2021 05:17 PM
Hello @Leanne_T ,
It's there any solution with this question i have same email from sony
"We are awaiting the final validation from EE and unfortunately that is taking longer than we had hoped. However, we hope to dispatch your headphones as soon as possible."
Thank you in advance.
26-09-2021 06:54 AM
Morning @RayBan
Speak soon.
