iPhone 13 pro Max

[Josh2103]

I pre-ordered the IPhone 13 Pro Max on the 18th and since the release on Friday I have tried tracking my order and it just keeps saying “sorry can’t show your details right now”. I thought I would of heard something by now?

[ShazzaW13]

Hi. 

I am due an upgrade and as per the notifications to me. The link will not let me pre order this. It says “available from 17th September”. 

any ideas why I can’t carry this out. 

thanks. 

[Jon_K]

Hi @Josh2103.

Welcome to the community.

If the tracker has not updated, I'd recommend giving our Customer Care team a call so they can check your account and give you an update.

Jon

[Jon_K]

Hi @ShazzaW13.

Welcome to the community.

Are you logged into your My EE Account when this happens?

Can you try using a different browser?

Jon

[Josh2103]

Hi

i can’t get through because I’m new to ee so not sure how to get through to anyone?

[Jon_K]

Hi @Josh2103.

Do you have another phone you can use?

You can find all ways to get in touch on our Contact Us Page.

Jon

[Josh2103]

I can’t get through to anyone?!? My new phone isn’t arriving until between the 15th of October and the 19th of October. But I have to send my trade in back by the 8th. Can anything be done about this thanks. 

[Jon_K]

Hi @Josh2103.

You'll need to speak with our Customer Care team so they can access your account and make the relevant arrangements.

Jon