Sony Xperia 1 Free Blue Tooth Speaker not delivered how do I claim it?

[Shippers1975]

My upgrade in April Sony Xperia 1 should have come with a free bluetooth speaker as part of the promotion and I have been trying to claim it ever since.

How do I claim the speak as I contacted Sony and the said it was EE responsibility.

[James_B]

Hi @Shippers1975,

Welcome to the EE Community. 🙂

Did you claim your gift at claimyourgift.co.uk after your received your phone?

Thanks

James

[Shippers1975]

This link is now out of date and was for O2 only.

Thanks

Peter

[Shippers1975]

I have the same issue and I have contacted Sony and they told me to contact you. I contacted you and you told me to contact Xperia rewards and I have heard nothing back.

Peter

[James_B]

Hi @Shippers1975,

The link was also for EE customers when the promotion was running.

Did you submit a claim after you received your phone?

If you didn't submit your claim to Sony before the promotion ended it may no longer be possible.

Thanks

James

[Shippers1975]

Firstly Sony have stated that EE are responsible for supplying the speaker and have contacted sony, EE twice on the matter with no joy.

Even if the offer has ended I was sold a phone from EE that came with a Sony speaker with no warning of a time limit or how to claim the speaker.

[Christopher_G]

Hi @Shippers1975

Which plan did you take out in April?

Chris

[Shippers1975]

[Shippers1975]

Sony Xperia 1 Black - with free Sony speaker
128GB Black
Available to order. Expect dispatch within 7 days to you or your local EE store
Your new plan
Smart Plan 4G 60GB £59

[Christopher_G]

Thanks @Shippers1975

I've sent you a private message to get some information from you.

Please take a look and get back to me.

Chris