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27-06-2021 12:09 PM
Hi there, I upgraded my phone yesterday evening from my old Sony Xperia XY1 compact to a new Sony Xperia 5 ii. It was delivered this morning (great service!) and has come with a new SIM which I wasn't expecting.
Do I need to activate and use the new SIM or can I continue using the old SIM? I have used the old SIM to set up the phone and all seems to be working well.
If I activate and use the new SIM, will all my information have been carried over from the old SIM to the new one?
Thanks 🙂
Sophie
Solved! See the answer below or view the solution in context.
27-06-2021 01:20 PM
Hi @SophieH1
Welcome to the community
EE often supply a new SIM with upgrade phones incase, for whatever reason, your existing SIM is unsuitable or doesn't work.
If your current SIM fits your new phone and works - then you are absolutely best off using it.
27-06-2021 01:20 PM
Hi @SophieH1
Welcome to the community
EE often supply a new SIM with upgrade phones incase, for whatever reason, your existing SIM is unsuitable or doesn't work.
If your current SIM fits your new phone and works - then you are absolutely best off using it.