Update on my phone upgrade

[Toni0147]

Hi, just wondering if I can get an update on my order. I went for the Sony Xperia 1, 128gb with free speaker. I have the order confirmation, but 2 and a half days later and I am  still waiting. Obviously there's a bigger thing going on but some help will be very gratefull.

Thanks 

[Northerner]

Hi @Toni0147 

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

Thanks

[Toni0147]

I have, order is confirmed but has been like that since Thursday morning. 

[AmyLCheek35]

I am having the same problem ordered a Samsung galaxy s20 2 days ago and still nothing . I keep getting told on here by EE when its ready to be delivered they will contact me. I get the situation but you would think they could keep us updated on our orders 

[Katie_B · Accepted solution]

Good Afternoon @Toni0147. 

Thanks for coming to the community. 

I have checked this device and it is showing as in stock with few remaining. 

I would recommend giving us a call so we can look into the order further for you. 

Katie 🙂

[Katie_B]

Hi there @AmyLCheek35. 

I have responded to your other thread. 

Speak soon, 

Katie 🙂

[Toni0147]

@Katie_B, I called and they had to cancel the order and re-do with same deal.

Thank yiu for your help. 

[Leanne_T]

Thanks for coming back to us and letting us know @Toni0147

Hope to see you around the community in future 🙂

Leanne.