cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Someone signed-in to your account.

Jax49
Contributor
Contributor

I am getting TXT messages and emails from sites like Amazon saying some one logged on to my account from Glasgow, Birmingham, Hackney and London.

Why is my IP address showing these sites an address hundreds of miles away from where I actually am?

Constantly getting these TXTs and emails every time I logon is getting annoying.

But I will not turn off notifications on these sites for security reasons.

16 REPLIES 16
BrendonH
Community Hero
Community Hero

Your IP address changes. It can be hundred miles away.

 

Currently mine states 6 miles don from where I live.

 

But I've had London etc before as well


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
XRaySpeX
EE Community Star
EE Community Star

Are you on EE fixed Home BB or mobile?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

I'm using a 4GEE mini.

 

Do you know if EE can fix this problem as it is getting annoying.

 

XRaySpeX
EE Community Star
EE Community Star

Do these msgs coincide with times you yourself logged into these sites? It's likely that they do. Don't the sites ask whether it was really you & to ignore it if it was?

 

Geo-location of IP addys are notoriously inaccurate. Mine shows I'm 100 miles away in Wales when I'm nearer London. There's not much you can do about it. It's probably worse with mobile than with fixed BB as your public IP changes much more frequently.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Currious. What if a site needs to know my exact address for emergency reasons?

James_B
EE Community Manager
EE Community Manager

Hi @Jax49,

 

Most apps that require your location are mobile based and would use your phone's GPS, rather than your IP address.

 

James

Yes, APPs on my device can use GPS. But sites like Amazon use IP addresses.

 

Have you read my original post?

 

James_B
EE Community Manager
EE Community Manager

Yes, I've read your original post @Jax49

 

In my experience, sites like Amazon would only alert you if you are accessing your account from a device you haven't used before, rather than because the location of your IP address has changed.

 

James

 

 

I use the same tablet each time I access Amazon. And Amazon tells me in an email and txt the make and model of my tablet and that the tablet logged in a hundred miles away. I get a similar email from eBay and other sites.