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Solid red light on hub

xrblue
Contributor
Contributor

‎18-07-2021 09:28 PM

Hi we have a solid red light on our hub how can we tell if it is the problem with the hub or with the network?

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎18-07-2021 09:38 PM

@xrblue  turn the Rueter off for 30+ seconds and then try restarting it. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎18-07-2021 10:31 PM

Which hub? Doesn't it have a name?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Nickw11
Visitor
In response to XRaySpeX

‎18-07-2021 11:03 PM

Mine has been intermittent all day yesterday and today. Just now it's gone off completely and have a solid red light. Reset the power and nothing. Still red. Any help appreciated 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Nickw11

‎18-07-2021 11:09 PM

@Nickw11 : Which router have you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
xrblue
Contributor
Contributor

‎19-07-2021 05:07 AM

Red light changed back to blue after an hour, network problem I guess.

0 Helpful